(Originally written back in November 2020.)
One big thing I miss about being a kid is that I can just give up, cry and let my mom or dad save the day and tell me everything will be fine. Those days are long gone.
I remember my first Viewsonic issue several years ago. A unit was reserved for me at the old Rising Sun Computers over at Shaw Blvd. So, I arrive there at an agreed upon day. I remember the concerned look of my friend Rose upon seeing me, who worked there at the time. The monitor set aside for me was being inspected. Unfortunately, the monitor showed dead pixels, which may as well be a death sentence for brand new LCD monitors. The big problem was that it was the only one they had left in stock and they did not have any monitor of the same size from different brands either. It was really sweet for Rose to make so many calls to try and source out another unit for me. Any other 19 incher would have been fine at that point. It seems difficult to imagine now, but 19″ widescreen LCD monitors were larger than the usual 14 and 17 inchers and relatively rare at the time — definitely in high demand at the time. Ultimately, other than go home empty-handed, my only option was to drive to Gilmore at rush hour. Rose tracked down a Samsung 940BW in one of the shops there so I went for it. That monitor served me well for several years before being passed on to a nephew who himself got to use it for a little while longer before wearing out. That day, I also promised to myself I’d never try to buy a Viewsonic monitor again.
After like 15 years, I broke that promise. I wanted a 32″ monitor, which today is also not as common as the 24- and 27-inchers. I was initially looking at the Philips BDM3201FD, but it suddenly went out of stock in nearby PC Express branches. I was also on the fence about it still being an FHD monitor. I didn’t want to go to Manila for this, with the pandemic happening and me possibly not being fully informed about how things are over there. So, I reluctantly browsed Lazada for options. This is when I came across the Viewsonic VX3276-2K-mhd. Now, this monitor has a lot going for it — a 2K IPS screen that has a refresh rate of up to 75Hz, really thin bezels at a surprising price point. But… it’s a Viewsonic. Reading user reviews over at Amazon revealed issues — suspect quality control, bad customer service (at least in America), and being prone to backlight bleed. Those who know me would probably think that it’s doubtful I’d pull the trigger on this. I was really tentative, that’s for sure. But against what would have been my better judgment, I pulled the trigger during the Lazada 9.9 Sale. Despite worrying about alleged quality issues and having to trust a courier to deliver a large and fairly fragile device. The official Viewsonic Flagship Store in Lazada did not exist yet at this time. I chose to buy from a seller called Digi-Serv Solutions, Inc. (DSSI). I had purchased from them a few times before, and was pretty happy with them since they sell genuine items and ship fast.
My first post-purchase worry was how long the delivery was taking. It was projected to arrive here within a week. After a week of waiting, I attempted to contact the seller to ask for an update. This is when things started to go awry.
Now, the words and phrasing are sort of ok. But as a whole, to me, it sounded like they just washed their hands off this. None of this is their fault. This is not the kind of thing you say to potentially anxious customers. But I let it slide. After three more days — still nothing. So I sent another message. And this is where I got triggered.
Whoever is handling this is apparently copying and pasting from a list of canned responses. That, by itself is sort of ok and is common practice. But I didn’t like seeing this the first time and now this person had the gall to tell me to not give them a bad rating because it’s not their fault, AND suggest I go Like their Facebook Page. These are things you write to a happy customer, not someone who’s still anxiously waiting for a delayed delivery. This is when I started to be more confrontational. I do believe I was still being reasonable, though.
The monitor finally made it on September 22 — more than 12 days after its purchase. I would have really wanted this to be the end of the story. But sadly, it was just the beginning. Now, Lazada has a limited 7-day return policy from the date of delivery. It’s not the best, but it’s still better than having no protection at all. The monitor performed flawlessly throughout that time. But literally, on the 8th day, this started to show: