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The five courses that impacted me the most

* This is a re-write of a past blog. Along with a few dozen others, I lost it when I screwed up my site’s database late last year.

 

Honestly speaking, I am taken aback by the seeming obsession of some UPOU students with their grades. It would be ok, if this obsession went hand in hand with a drive to achieve actual excellence. Unfortunately, that is not always the case.

This got me thinking about my time as a student. I have been a part of UP for most of my life, the biggest chunk of it as a student. After a high school diploma, three degrees and more courses than I care to count, I still recall milestones that has shaped me, not just as an academic, but as a person. Some of these milestones came in the form of courses that I took.

 

Social Science II – Social, Economic and Political Thought
Grade: 4.0 (second take: 2.25)

This was probably the only instance where I strongly believed that I didn’t deserve my grade. I still don’t. The prof also had a reputation for having it in for children of fellow faculty. At the time, I am a UP faculty’s son. So was one of my classmates. I gave him the benefit of the doubt and took it as a personal challenge. My classmate promptly transferred to a different class. I will never definitively say that the prof was one spiteful little prick because I had no concrete proof. But one thing was certain, I went on to be handed a conditional failure, while my former classmate, who was  more or less my academic equal at the time, passed the course with no issues. Granted I didn’t really take the course seriously at the start, but by the second half of the semester, I carried that reference book wherever I went and read it. Too bad, it wasn’t enough.

I had the option to either take a removal examination from him or just start over and enroll again, but with a different prof. As I had already started to believe that he did have some sort of vendetta against students like (hey, I was young and didn’t want to blame myself), I opted for the latter. While I didn’t get a high grade either, it was ok. I didn’t exert much effort but still passed.

Another thing that bothered me was that this prof was the only person who has ever told me that I had terrible, terrible English. It was on my second long exam bluebook. I was under pressure and had too many things in my head to write about in an effort to answer his exam questions. So, there was bound to be a few grammatical errors. Damn, you can diss my handwriting. You can call me out if my answers are bullshit. But telling me I had terrible, terrible English hurt. It hurt even more than the time I was not deemed qualified to be in Advanced English classes back in high school. And along with that exclusion, I will remember that prof for the rest of my life because of his comment. In fact, it has become a source of motivation for me. I have been complimented for my English proficiency and writing abilities in different countries. I got a respectable score in the TOEFL iBT even without studying and coming in over half an hour late for the test. I had even been given the chance to write a full page article (and continue to enjoy an open invitation to write) for the country’s leading broadsheet. All of those, I dedicate to this prof like a knee to his gut. Nah, I’m just kidding… But in all seriousness, for each of my achievement that involved any sort of writing, I remember him. No other prof managed to motivate me quite like the way he did.

 

Animal Science 181 – Poultry Sanitation and Disease Control
Grade: 5.0 (second take: 3.0)

ANSC 181 was a curious case for me. It was one of the last major courses I needed to finish before graduating. It was also one of the most difficult in the bunch. So, there was a bit of pressure coming in. But what was really in my mind at the time was the professor. Dr. Batungbacal (which, no shit, literally translates to iron stone) was legendary in the former Institute of Animal Science. Despite that frail-looking frame of hers, as far as the students were concerned, nobody in the institute carried an air of intimidation the way she did. Her reputation always preceded her. The semester hadn’t even begun and I was already scared. That was a fatal mistake. Looking back after my first take, I realize that I had already failed the course even before it started. I would not make that mistake again. I barely passed the second time around, but that by itself, was considered quite the achievement. And I did so without the burden of pressure and intimidation during the first take. Seated literally in the middle of the classroom, I even had the nerve to doze off every now and then in her three hour lectures, much to the chagrin of my seatmates. That made life so much easier.

I didn’t appreciate it back then, but the thing about Ma’am Bato (as we fondly called her to her back) was that she knew bullshit when she saw, smelled and heard it from her students. And she never hesitated to call students out on it, whether through clever sarcasm or straight shooting. Sometimes all she had to do was stare a hole through you. She had a knack for putting students in place with little or no effort. I always respected that.

I suppose that, as a teacher, I do take to her in some ways. And it is only now that I begin to understand where she was coming from all those years ago.

 

Computer Science A – Discrete Structures in Computer Science
Final Grade: 5.0 (second take: 1.5)

Computer Science D – Data Structures and Algorithms
Final Grade: 5.0 (second take: 2.25)

The Diploma in Computer Science program is peculiar. It lied between being a Bachelor’s and a Master’s degree program. Coming in, it was also the first time I looked at myself as an adult learner. It was also the first time I realized what that really meant.

CMSC A and D were handled by the same prof during the same semester. In no way am I taking away from her abilities, but it was being under her when I realized that I no longer had it in me to sit through certain teaching styles, which sadly included her. Mathematics-related courses or subjects were difficult enough as they were. But them being taught the way they would be in high school, I could not take it anymore at age 22.

My failing both courses marked the first time I ever felt self-doubt about being able to earn this degree — something I initially thought was going to be easy, given my inclination towards computers. I re-took both courses, but with different teachers. CMSC D was taught in a similar manner as before, but with the class being particularly small (there were only two of us), mentoring was a lot more hands-on. I think I responded well to that. CMSC A, on the other hand, was taught in an almost radically different manner, in which I surprisingly excelled at. This was my first encounter with Prof. Connie Khan who went on to be part of my panel when I took my Master’s and my senior colleague at UPOU.

I may have forgotten how to prove mathematical equations or write good pseudocode over the years. But as a teacher, I realize that there is no one-size-fits all as far as methods are concerned. My own experiences in failing to connect with my profs is the driving force for my need to employ any means necessary to reach out to my students and help them get through my courses.

 

Environmental Science 255 – Environmental Psychology
Final Grade: 2.0

It might be a little strange for some to see me conclude this list with a course in which I got a decent grade in the first take. But the thing to take note here is that ENS 255 was a Master’s level course. Anything lower than a 2.0 was practically a failing mark.

I was finishing my course work in the MS Environmental Science program. Environmental Psychology was not part of my curriculum, but I thought it was interesting. So, I took it as an extra course. And yes, I still believe that it is one of the more interesting graduate courses that I have ever taken. I thought I was doing well enough — I made sure I attended all the classes, took the time to read books, submitted requirements and all that.

The main requirement for the course was a term paper to be presented and submitted at the end of the semester. I did those and ended my oral presentation with a fair amount of confidence. And then it came… my prof asked, So, where is the psychology component in your report?

I had no answer. And I was not alone in the class. She asked the same question to my other classmates. No good answer, either. Our prof, may she rest in peace, had that look of disappointment and exasperation that broke my heart. I failed her. I failed myself. It was kind of her to give me a final grade of 2.0. I didn’t deserve it. It was too high. She could have given me a 2.5 or something and I still wouldn’t have complained.

I learned a hard lesson here. For the first, time, I truly realized that you cannot achieve excellence through effort alone. Second, more than ever, I realized the importance of communicating with my teacher. I was never good at it, and it almost caused my downfall at the end. I could have asked my prof for help and avoid the embarrassment, but I didn’t. And I paid for it.

When I first thought about writing this blog, especially given the title I had in mind, I didn’t realize this would end up being a list of the courses I performed especially poorly in. But it makes sense. Unlike in the courses I did well in, these were the ones where I faced real adversity which weren’t overcome, at least not at first. The immediate rebounds were not always spectacular, but the long term effects of these ordeals were the ones that built character. And while it is true that these grades on my transcript almost left me ineligible to teach at UP, I do believe that these are what actually make me a better teacher today.

Of course, at the time, I certainly did not see these experiences in a good light. And while I never had the sense of self-entitlement nor the arrogance to question any of these grades, I admit that there would be times when I was not above laying blame over everything except myself. Self-accountability is a sign of maturity that, while I understood its need early on, took me a while to genuinely take into heart.

Knowing what I went through myself, I cannot expect students today to be happy the moment they see low grades in their records. However, it is my hope that, in the future, they will also revisit what they went through and at least try to see the good in them. They might be surprised.

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New guitar: to where the dreaming began…

I remember the time my parents took me to the mall to buy my first electric guitar. It was the old Park Square 1 in Makati around 1993. There were like four music stores there at the time. But it was in JB Music where my eyes got fixated to this guitar sitting on a shelf on its own. It was my first glimpse of a white American-made Fender Stratocaster. It’s difficult to recall what it was, exactly since I hardly knew anything about all the Fender models back then. I wasn’t able to look at it closely either, as it was off-limits to all but the most serious buyer — you couldn’t just test it (which, come to think of it now, was quite douchey of JB Music). But to the best of my recollection, it was either an American Standard or a Richie Sambora model. I don’t remember how much it was being sold for either, but it was definitely way out of reach as far as I was concerned. I was wowed and I thought it was the coolest thing in the world. However, my feet were still firmly on the ground and understood full well that I, or more specifically, my parents, would not be able to afford something like that. If I recall correctly, I ended up not buying anything at the time and eventually got some bad Kramer copy from Raon. Still, as we went back home, my mom had the heart to tell me, anak, ang mahal, pero makakabili din tayo niyan (son, it’s expensive, but someday we’ll be able to buy one like that for you)…. She said that lots of times to me throughout her life. She didn’t always deliver, of course. But the promises never really got old and I love her for it.

While I have fond memories of those very first trips to the music stores with my parents, I never thought much about the Strat again. I mean, I did my best to avoid Strats at the beginning. I just thought it was ordinary and uncool. But when that phase was over, I realized that a Strat was exactly what I wanted and that holds true to this day. And so I went through a few of them over the years.

Last year, I thought my guitar purchasing days would be coming to a stop for a while. We were expecting a baby and I was worried by how much will my expenses pile up. I wasn’t doing too badly, but at the same time, the money wasn’t exactly pouring down on me like a waterfall. The luxuries had to be put on hold, and that included guitar gear. The abstinence was short-lived, though. A month before my son was born, Yupangco, the local Fender dealer, announced what would probably be one of their most awesome promos ever. Suddenly, it was going to be possible to buy two new American Standard Fender guitars for roughly 70,000 Pesos. That’s less than the regular price for one of these things — it was practically a buy-one-take-one deal. Even though I resisted at first, I eventually caved in and made the trip to their showroom. Of course, my financial status never ended up being in danger. My wife bore a healthy baby boy without complications. But I really had no way of knowing at the time.

I had already decided that I was going for a Strat with a rosewood board and a Tele with an all-maple neck. The Tele was going to be easy because there weren’t a lot of choices left as far as Teles went. The Strat, however, was going to be tougher. A far as colors went, I was still undecided. When I finally made it to the display cases, I found it — 2012 model Olympic white Stratocaster. It was the first one I tested and I did so for a while. I already wanted it, but I thought that since I was already there, I might as well go through some more of the guitars. There were the ones in black, sunburst, red and that cool Mystic Blue. I even tried another white Strat, but with a maple board (which I would find out was actually the one reserved for me). All in all, I went through at least eight copies. They all pretty much sounded the same. But there was something about the first one I tried. Maybe it was because it was the only one on display whose bridge wasn’t set to float or the one with the least fret buzz. Or maybe it was because of the fretboard which somehow looked different than everything else*. Whatever the reasons, I eventually went back to that white one I tested first.

It wasn’t until I unpacked the guitars at home when I suddenly recalled the childhood memory I wrote about at the beginning of this blog. I realized that my mom’s musing just came true. Perhaps not exactly as what either of us had in mind, but it was reminiscent enough as to make me remember. A white Fender American Standard Stratocaster finally made it to me. And a happy New Guitar(s) Day it was.

Fender guitars

Mom, wherever you are now, I’d like you to know… I finally got it!

 

* As it turned out, it really was different. Jun Castro confirmed that, instead of the usual Indian Rosewood, the board was actually made of Pau Ferro, which Fender only uses on some signature and custom shop models. Never had I seen it on a mass production model. This was definitely a special buy.

 

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Pau ferro fretboard

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The philosophy of the pig

Last week, I had a brief conversation with one of my former teachers in UP Los Baños, Dr. Pidz Agbisit, who is now the Director for the Animal and Dairy Sciences Cluster in the College of Agriculture. We were having a little discussion on some opportunities for collaboration. We’ll see where that leads to in the coming months. I don’t get to spend much time with people from my college days anymore, but it’s always interesting when I do.

Pidz is someone who I have always looked up to, both as a former mentor and as a senior brod in the UP Animal Science Society. Some of the little things I do in my online classes were adapted from my experiences as his student. Not being able to apply much of what I learned in college at work, this, to my estimation, was my most important take-away from him.

I am reminded of one of his lectures in Swine Production class. He talked about a certain behavior observed among pigs. I don’t know if he actually tells it this way, but this is how I remember it:

Let’s say you have a swinehouse with 100 pens and at full capacity and all 100 pigs are just standing or lying around quietly minding their own business. Now, go inside and feed one pig. It doesn’t matter which one. You can even feed the one on at the farthest corner of the house. When you do, it will not take long before all the other 99 pigs would rise up and LOUDLY squeal in anticipation. It would be as if all these 99 other pigs rose in protest of the injustice of them being left out, demanding to be fed immediately. The noise will not settle down until each and every pig is fed.

That is what Pidz called the philosophy of the pig.

I’ve forgotten all but four of the swine breeds commonly raised for production. I don’t know how to how conduct a feasibility study for swine production anymore, at least not without studying it again. Feed formulation? Right now, even the basics are out of the question. But the the philosophy of the pig… it wasn’t really part of any of his syllabus, nor did he include it in the exams. And yet, it is what I have continued to hold on to even after nearly twenty years.

I wonder why?

 

 

* feature image credit goes to Dr. Orville Bondoc and his book, DNA BARCODING: Livestock and Poultry Breeds and Strains: Going beyond taxonomic classifications.

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RIP: Jerico Tolentino

Last night, I received unexpected and unpleasant news which stirred a lot of memories and emotions. I was supposed to write about the UP Academic Leadership Conference that I just came home from. But this news prompted me to write something different, instead.

 

October 2007 – I was probably within my first week on the job at UPOU. I couldn’t access my MyPortal account and found the helpdesk completely unresponsive. I wasn’t aware that the person manning the online helpdesk had just resigned. I then sought the help of Ems, the administrative officer for the Faculty of Information and Communication Studies who promptly called someone and got him to talk to me and give me access I desperately needed.

That was my first interaction with someone whom I would eventually supervise for the next three years.

Along with Joshua Ebarvia in the former Management Information Systems Office, UPOU has Jerico Tolentino to thank in playing a key role in keeping the university’s decaying network infrastructure afloat. Jerico and Joshua came in at an unfairly difficult time in UPOU. My predecessor was on his way out and there was no clear plan for moving forward. I wasn’t much help early on in my taking over because I could barely make sense of anything that was happening.

We were a small team of three and at the time, we were among the youngest staff members of UPOU. And while it was almost never explicit, there was never a lack of things that reminded us of that fact. But at the same time, we understood that borderline radical changes were necessary in order to effect the improvements in UPOU’s infrastructure that management expected. These were changes which would not sit well with a number of people. That, in turn, meant our office did not sit well with them either. While Joshua was relatively pliable, Jerico can be one cold, uncompromising S.O.B. And I mean that in a good way, because I believed that there were times when it was the mindset required for us to be able to do our jobs. I don’t know how much of this he actually knew or even appreciated, but it was because of this belief that I spent a LOT of time in front of my superiors having to defend him and explain our side of the story whenever some complaint arose. It was my most important but least pleasant job as head of the office — shield my team as they do their jobs with as little interference as possible.

Again, unlike Joshua who I consider a close friend to this day, I had a bit of an unstable personal relationship with Jerico. There were times when we could confide with each other with matters beyond work. I am close with the person who would eventually be his wife. On the other hand, he had this barrier or attitude around him which I never really figured out. Things came to a head between us because of how he left UPOU. It got bad enough that even my relationship with his wife got soured. I never got the chance to speak to Jerico in person again, but in time, when I found myself in speaking terms again with Iyen, I took it as a sign that things were ok. There never really was no animosity on my part to begin with, anyway.

Whatever non-positive aspect there was in Jerico’s personal relationship with Joshua and myself, there is no way it could overshadow everything else. The three of us had a pact – no matter what happened in the office, we would always have each other’s backs. When one of us screws up, the other two would cover and make up for it. I gave us three years. If within those three years it got really bad, all of us would resign together. And we almost did – twice! Somewhere under my junk would probably be my signed resignation letter. They never made it to the Chancellor, though. The Vice Chancellor for Finance and Administration deftly intercepted my attempt to submit it and defused whatever emotions the three of us were on, pulling up what was probably the lowest morale I had ever experienced as a staff member. I do believe we had a considerable amount of will to endure, but in those moments when it proved insufficient, we had our boss to catch us. I will always be thankful to her for that. None of us ended up leaving during that crucial formative period.

For Jerico’s part, I will always credit him for a number of milestones. Aside from the number of applications he developed for UPOU, he should be acknowledged as the person responsible for UPOU adopting Google Apps. I imagine it might be hard for the newer constituents to appreciate now, but this was a game-changer for us. UPOU email accounts were suddenly available again. It also helped in making the upou.edu.ph domain safe to use again. He helped me find a better means of running the ever problematic MyPortal. The difference made be moving the learning management system from an old in-house server to a Moodle Partner’s data center was like night and day. I also recruited him as a lecturer in the Diploma in Computer Science program right after he graduated from it. He still is one of the most reliable lecturers I have ever had the privilege of working with. With the whole MISO team teaching in DCS, the program was at its most efficient. To say the least, unlike with the rest of UPOU, hardly any DCS student complained about late grades.

It was around 2010 when, despite the fact that there were still a lot of things that need fixing, I felt that we had already established a general direction for IT development in UPOU. Unfortunately, our little victory took a huge toll. We were all burned out and it had felt like we had worn out our welcome amongst colleagues. A change was imminent and this time, we had no intention of fighting it anymore. Unsurprisingly, Jerico was the first to go. Joshua followed suit a year after. Even I was starting to make plans in the event of my own departure. Breaking up the band was bittersweet for me, but as I had suspected, it eventually turned out to be for the better. Both of them successfully found their greener pastures and eventually found the careers they deserve overseas. They, in turn, were replaced by people whom I would say are better suited to the dynamic among UPOU staff. However, to this day, I always make it a point to credit them where credit is due. I owe them that.

I was content that things had gone well for all of us…. until last night.

I had received word that Jerico, my former colleague and comrade-in-arms, passed away. He was too young. But what made this particularly saddening for me is that he had just signed up for what I would guess is a lucrative contract to work in Germany. His wife and baby girl were preparing to follow him there. That sounded like a promising future for the family, as far as I could tell. But now, this…

I am not a religious man and cannot come up with a comforting Bible quote or a faith-based reason to explain this with conviction. But what I do know is that no matter how bleak this looks for Jerico’s grieving family, I have no doubt that at some point, hopefully sooner than later, he would want them to survive this tragic setback, get back up and move forward. It isn’t going to be easy. But I have no doubt that they will.

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An open letter to my students on meeting deadlines

In May 2014, I started to serve as Chairperson for the BA Multimedia Studies program of UPOU. It was strange every time a BAMS student congratulated me for my promotion. I would thank them, but I would explain to them why it was not a promotion. I had already been serving as the Chair for the Diploma in Computer Science program and I was quite content over there. Students over there need very little guidance and there isn’t a lot of things in DCS that needed guiding. Whereas BAMS…. ugh. Let’s just say there is an unending supply of issues that need addressing.

At best it was a move sideways. If anything, the only thing the move adds is workload… a heavy workload. But the previous BAMS PC was leaving UPOU and my colleagues seemed to believe that I was the one left who was suited to take over.

My first trimester as BAMS PC was particularly draining. Aside from my predecessor, another colleague went on hiatus and I had to assume his role as well, and that included handling Multimedia Studies 100, the first major course all BAMS students have to take. Before I even realized it, I was doing the work of two faculty members.

This was also the first time we admitted passers of the most recent UP College Admission Test who explicitly wanted to come in. The influx of more students fresh out of high school has led me to believe major changes for UPOU are in order, but that is something for me to write about in another time. What I will say right now, however, is that this was a new frontier for me in so many ways.

I thought MMS 100 went as well as I could hope. But it wasn’t bereft of kinks. Most of the people in the class were new students, a few of which couldn’t seem to grasp a few things, including what the word deadline meant. Others had trouble following instructions, and yet hope, or worse, expect that I turn a blind eye on it.

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The actual concept of the word ‘deadline’ seems to be lost to some students.

While I couldn’t be bothered to be angry with the students, I did find the whole thing exasperating. That prompted me to write the following for them:

The hard lesson of accountability

Class, this will probably be the most serious post I will ever write here, so please pay attention. I might be tired right now, but rest assured, I do not write this out of anger or any other negative feeling.

I can imagine I’m probably not very popular right now in class because of my seemingly hard-line stance with regards to your most recent assignment. But let me tell you…. none of this is new to me.

You are all talented and intelligent people. You wouldn’t be here otherwise. But that is only half the battle.

There was this time when I found myself in a similar situation. I didn’t know any better back then. So, out of exasperation, I actually went to Facebook and mulled in the open, that went something like this:

If there are students making excuses and asking for consideration about deadlines and submissions, and giving failing marks. Should I be lenient?

The answer was an overwhelming NO.

And mind you, many of my friends are alumni from UP and other prominent universities who know exactly what some of you are feeling right now. This is a reflection of a harsh reality:

Nobody feels sorry for UP students having trouble with their academics and schedules.

While some of you might be complaining of high tuition fees, the fact of the matter is that despite that you are still largely subsidized by revenues from taxes. Nobody likes the feeling of strangers wasting their money. When you slack, you waste other people’s money.

Soon enough you are going to be vocal social commentators on what is wrong with this country, this university or even me (yes, it’s happened in the past). And if you aren’t already, one day you will be an angry taxpayer reading and watching about graft and corruption. And then you will understand where I’m coming from to the fullest.

Here is the thing. I set ground rules right at the beginning. Nobody complained back then. That means you unconditionally accepted my terms and I hold you to that, even if you didn’t bother reading them.

Again, excuses are supposed to be made prior to a deadline, to help ensure that I can work a compromise with you. I even gave consideration to someone who asked for it two hours before the deadline. In a previous class, a student even messaged me literally five minutes before the deadline about his difficulty in uploading his assignment (something which I will no longer entertain again). I relent as long as I think I can work something out with him or her. But alas, that is no longer possible after the deadline lapses. Just like you, I have my own deadlines to meet. I compromise my own ability to meet them everytime I accommodate you.

Now, how about understanding instructions? Same thing. The support forum is more than just for asking why this quiz item or youtube link isn’t working. It’s for seeking clarifications about how to go about with your requirements, not just with me, but with the entire class. Let me tell you, collaborative learning is a thing of beauty to witness when it happens. It’s a little sad that it’s only really picking up right now, in the wake of the mishaps in [your last assignment] and with less than a month left in the trimester.

Now, while it doesn’t really anger me because I believe they still have a right to do so, I really can’t help but roll my eyes and smile when students who didn’t bother reading instructions intently or seek clarification or failed to meet a deadline they implicitly agreed to still has the nerve to ask for consideration.

Now, please, stop sending me messages asking me to reconsider crediting assignments that are either late or are not displaying properly. I’ve read them all. In turn, I will point out to you that both aspects are completely your responsibilities.

Looking back, I don’t know if I got through to my students. To a handful, I most likely did. But as for the rest who remained silent, I guess I’ll only know if and when I see them wearing their sablay. But in some ways, I really am glad I caught this early on in this batch of students’ residency. I can only hope that this early lesson in accountability is well-learned for all our sakes.

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On mental and emotional health and my inability to address them in class

I would like to think that, over the years, I have significantly improved as an online communicator within an academic context. Having to deal with such a diverse set of students kind of forced me into it. However, there is something that I will openly admit that I am not at all qualified to deal with.

I didn’t really care about it at the beginning. But through time, I noticed more and more that there is almost always some student in a given class who seem a bit odd, given what online behavior I observe from them. Usually, I leave it at that, especially if they do well.

I don’t know if it’s because of my constant prodding in online discussions or if they have become more open about such things, but in the last few years, students have started approaching me about their issues. Usually, it’s about their difficulties in managing their time and emergencies which affect their academic performance. Other times, they just find themselves not knowing what to do or even where to ask for help. Perhaps kids these days are less conscious of this compared to us who grew up before broadband Internet was a thing, but the World Wide Web can sometimes be a lonely place to be in. I learned that first hand. That appreciation has probably helped me connect to students better.

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Online learning can be a lonely endeavor for anyone.

Those things, I can help to a certain degree. However, along with the usual issues, students have also started opening up about the more personal issue of mental and emotional health. UPOU’s admission system obviously does not screen  for it. Worse, UPOU has no provisions for assisting affected students. I am certainly not trained to do so.

That is why I feel troubled whenever a student contacts me and talks about their bipolar disorder or their recent breakdown. I don’t really know how to deal with that. Physical disabilities can be overcome, even if a course requires some sort of field work. But when a students says he or she is unable to study due to a mental condition, that reading and retention is not possible, how can you deal with that, especially when you are pressured to work within a short trimestral timetable?

I have been lucky, so far. The students I know of who are dealing with such issues are open about it and readily communicate with me. But I cannot expect that things will be like this forever. At some point, there is likely going to be that one bad case which I will not be equipped to handle. If and when that time comes, what am I going to do?

I do not want to wait for that time to come. That is why I have become a lot more vocal about this among my colleagues. If UPOU will not tighten its screening of incoming students, then it should at least implement measures to help ensure that its teachers are supported in order to cater to such students more effectively.

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Augmenting the UPOU LMS

Since 2007, the UP Open University (UPOU) has used Moodle, an open source course management system. While the application has allowed the university to deploy all its courses online, Moodle still presents limitations. The compartmentalized nature of courses within the system inhibits the sharing of learning objects and resources across users. Furthermore, while it does have social networking capabilities to a certain degree (by many accounts more so than other learning management systems), Moodle provides little flexibility when it comes to collaborative learning. Technical issues also hampered the performance of a number of built-in functionalities, which in turn gets in the way of the learning experience. These limitations encouraged facilitators and students alike to opt for third party web applications to fulfil course requirements. This research project aimed to address these limitations by expanding upon the functionalities of the system. This was achieved through the installation of modules and plugins within the Moodle itself and the integration of external web applications such as conferencing, blogging, e-portfolios and rich media content management through single sign on (SSO). This expansion brought about a number of achievements. First, learning activities were made available which were either new or improved upon what Moodle had by default. This expanded learning management system was piloted with two courses under the Bachelor of Arts in Multimedia Studies program, which Moodle has been historically ill-equipped to accommodate on its own. Findings of the study were based on the analysis of performance as well as first hand feedback from users, which in turn is to be used for the continual improvement of UPOU’s online course deployment.

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2010-07-22-pifgex2010-01

Biomodd

 

Biomodd is a collaborative art project conceived to challenge presumed notions of opposition between nature and technology in different cultures throughout the world. The project started in 2007 during a residency of Angelo Vermeulen at The Aesthetic Technologies Lab in Athens, Ohio. Since then multiple versions have been built both by the people that originally came up with the idea, and by other communities throughout the world. Biomodd art works have been created and showcased in America, the Asia Pacific, and Europe. I have so far been directly involved in three Biomodd-related projects.

Biomodd[LBA2]

The second iteration of Biomodd was built and put on display in Los Baños, Laguna and Manila in the Philippines from February to October 2009. Its aim was to come up with a locally created art installation that would literally fuse a living ecosystem with a modified computer network. The final result was a monumental wood and glass “sculpture” that contained a system of recycled computers intertwined with an aquaponics system, and a multiplayer art game enabling visitors to directly interact with the piece. Conceived and first launched by Belgian artist Angelo Vermeulen in the USA, the core concept of co-created symbiosis of biology and electronics was adapted and relaunched in the Philippines through a partnership with the University of the Philippines Open University (UPOU) and a range of Filipino partners.

 

[C]Biomodd

Work on an installation that commemorated Biomodd[LBA2] started at the end of 2009, whose results went on display in the UP Open University from February to July 2010. After further refinement, the installation was then moved to the 3rd Philippine International Flora and Fauna Green Living Expo in the World Trade Center near the end of July. The installation garnered significant attention from the media, visitors and fellow exhibitors representing various organizations.

2010-07-22-pifgex2010-01

PIFGEX Exhibit

2010-07-25 cbiomoddphilstar

Newsclip from the July 25, 2010 edition of the Philippine Star


Biomodd[TUDelft3]

The third major Biomodd project was organized in Delft University of Technology in the Netherlands in the latter half of 2011. Biomodd [TUDelft3] took place in the context of the inaugural speech of professor Frances Brazier of the Faculty of Technology, Policy and Management. Biomodd coincided with Brazier’s work on participatory systems, which referred to how human beings, technological systems and ecosystems participate in each others processes.

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UPOU Community Site

This is a pet project which I planned at the start of my career in UPOU. It is supposed to be a content-driven website ideally comprising of faculty, staff, students and alumni posting articles and blogs whose topics, as well as participating in an online forum whose topics don’t exactly fit in the official UPOU website and MOODLE. Since the middle of 2008, the community site has attained a certain degree of success in reaching out to several students. It has become a springboard for extra-curricular discussion and activities which are severely lacking in UPOU. The augmentation of the website with social networking tools have further boosted site traffic and has reached more members of the UPOU community than any other online community prior to Facebook.

Unfortunately, the site closed in 2011 as the core group in the community moved on. This highlighted the problem of sustainability. This i perhaps the biggest issue in establishing a viable online community within the university.

 

commsite

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Why introducing yourself in class matters

I once had a discussion with my FICS colleagues about the importance of self introductions — something which I doubt anybody really discussed with you. This prompted me to engage MMS 200 students, the ones supposedly on their way to graduation, to discuss how they have regarded their self-introductions in all the courses they have come across.

I personally adopt a pattern — I say my name, educational and professional background, and then relate them to whatever course I was handling. I never found copying from an old site and then pasting it to the new one to be satisfying. So, my introductions to change a bit as time goes by.

The sentiments the students shared were a bit disappointing and I explained to them why. Now, after thinking about it for weeks, I’ve decided to openly share my reasons to those willing to read on.

The fact of the matter is, we are in an online university. I have had an above average level of motivation to get to know students in person and more willing to facilitate F2F sessions to meet you in person. Despite that, I have only met a small fraction of BAMS students in person.

What does that have to do with self introductions?

The thing is, just like in social media and bulletin board/forum systems, in these course sites, what we post is just about the only thing we have to hold you to. For most of you, I wouldn’t know where you live, how many kids you have or how good looking your spouse or significant other is. I wouldn’t have a full picture of who and what you are.

Your words are the only things we as teachers can associate you with.

Therefore, if you share your life story, even though it’s corny for some (or even me in some instances), I will know where you’re coming from everytime I read anything you post. While by no means am I fully equipped to deal with it, knowing that you may have certain handicaps help me accommodate you better.

The less you say, the less we notice or even care.

That is why I find it annoying when some student who I almost never heard from in the duration of a course gets a low final grade suddenly floods me with all sorts of excuses in order to coax any sort of consideration. Well, if he or she said those things early on, he or she probably wouldn’t be in that predicament, right? It is sadly more common than I would want it to be. Heck, I don’t want any such instances to occur, at all.

First impressions last…

Unless you’re encountering a prof for a second or third time, your self introduction is your first impression. If you don’t make it count, you automatically subject yourself to an uphill battle to prove yourself for the rest of the trimester.

That is why it is likely that the majority of the so-called uno-club members of BAMS are particular with their self introductions.

… But so do the second, third….

A BAMS student would typically go through me 2 or 3 times before graduating. And I do observe how your self introductions evolve. For me, it is a good indicator of how you have progressed mentally and emotionally over your years of residency. So, in my mind, I can be like, oh, he sounds different and more determined now and he seems poised to do much better… or… geezus he still sounds like a slacker…

 

The self-introduction is a symbol of how you carry yourself as a student and as a person. Its quality, as well as any reason or excuse you might have regarding it, is a reflection of what you are. And if you think it doesn’t matter, well… best of luck to you, then.

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2012 Fender Stratocaster

Review: 2012 Fender American Standard Stratocaster Up Close

Guitar reviews – they’re a dime a dozen. I thought about what I could possibly add to everything that has been written or recorded about what is arguably the most iconic electric guitar in history. Everyone has pretty much weighed in on it – luthiers, master players, wannabes, down to the people who really don’t know what they’re talking about. But interestingly enough, I realized that I still had questions about the guitar left unanswered until after I actually bought one.

I’m not going to talk all that much about tone or how the sound of this thing blows everything else out of the water. If that’s what you’re looking for, I heartily suggest going to Youtube or your favourite guitar gear forum. I’ve seen and heard all that I want from those places. I don’t have the inclination to do the same. But if you want to read about things not often touched on by the other reviewers, please read on!

In case you missed it, my subject for this blog is the 2012 edition of the Fender American Standard Stratocaster. Yes, it’s 2014, but the specifications haven’t really changed. And more importantly, it’s what I have. A deal that was way too good to pass up came along, so I bit.

The American Standard comes in a number of colors. I would have wanted one in Jade Pearl Metallic, but the store didn’t have any. I was tempted to go for Mystic Blue, but the guitar that I was drawn to the most was this one in Olympic White. It was the first one I tested. Then I put it back on the shelf, quietly slapping one of the “Reserved” signs lying around, just in case. After trying a bunch of other Strats, I went back to it. And before you knew it, it was card swiping time at the cashier!

With everything else happening at home, it took a while before I finally had the time to sit down and take a real close look at this guitar. And now, I share to you my thoughts on what I saw.

The Neck

I can work with a vintage-style Fender neck. But it doesn’t mean I like it at all. The 1 5/8” nut width, soft V profile and 7.25” fretboard radius isn’t particularly comfortable for my hands. Even if I’m no shredder, 21 frets seem a bit inadequate, as well. I went through two vintage-spec’d Japanese made Strats (one of which is also a Fender which I still have, as of this writing). And it takes significantly more effort for me to play cleanly. This is why, prior to this subject guitar, I have been opting for custom-made necks.

The American Standard is thankfully a lot friendlier to my hands. The slightly wider nut makes a significant difference when I play chords on the lower frets. And even though I hardly play that high up, having that 22nd fret is really nice in those rare times I’m called upon to do some guitar solo. Before I intently studied it, I was unsure if the fretboard radius going from 7.25” to 9.5” is enough. I’ve always thought that my ideal radius was somewhere between 10” to 12”. It turned out to be quite sufficient. I can now honestly say that I love these American Fender necks.

Production Fender necks come with either a maple or rosewood fretboard. The American all maple necks are curiously glossy at the fretboard, but with a satin back. They’ve obviously listened to their customers who rave over the non-sticky feel of bare or oiled wood. Satin poly is probably the best compromise between feel and protection there is.

I, however, went for a rosewood fretboard. It was actually the first thing that drew me to this particular guitar. It had the most striking grain among all the guitars in the Fender section, and that included the American Deluxes and the Custom Shop models.

The thing that I didn’t find much about was the rolled or rounded fretboard edges of the American series. I like it a lot – very comfortable. This probably made the Corona factory more particular with the frets themselves. There are hardly any sharp metal fret edges to lacerate your palm. The fretwork is still far from perfect, though. Some parts still need some smoothing and polishing.

You get the Fender-stamped non-locking tuners here. Personally, I prefer the locking or slotted variety. But that doesn’t necessarily mean they’re bad. They’re smooth and solidly built. And strung up properly, these do get the job done, even with the tremolo bridge set to float. I have a mind to keep them there forever, but I do have a set of Sperzels lying around here and going nowhere else. So, I might as well swap them out at some point.

Perhaps the weakest link in the neck construction is the nut. Fender calls it synthetic bone. To me, it only looks marginally better than cheap plastic. Heck, a lot of people are pretty sure it IS cheap plastic. Considering the retail price, why they didn’t just go ahead and use real bone is beyond me. Close inspection also revealed that, at least as far as this guitar is concerned, the slots are far from perfectly cut. The nut will definitely be the first thing that will be replaced in the neck.

The Body

This model is armed with a standard two-point tremolo bridge, but with vintage style bent steel saddles — a compromise between contemporary and vintage sensibilities. I don’t lose sleep at night thinking about it, but I do know a lot of people mind this modern versus vintage thing. American Standard Stratocasters are shipped out of the factory with the bridge set to float. That’s all well and good. Someone apparently tightened the springs of this particular guitar and set the bridge flush to the body for dive-only whammy action. It’s fine with me, as well. But what I do mind is the slot of the trem cavity cover being aligned for a floating bridge, which I find tedious. Unless you take that cover off, you have to change the strings one at a time. The whammy bar also seems to be bent for a floating bridge.

Speaking of the bridge, at first I thought that the trem cavity being partially exposed up front was a defect. But all the copies I saw were the same. This is something I would understand if the guitar had an aftermarket assembly. But this is a stock Fender American Standard tremolo bridge. I don’t think this is supposed to be the case. Furthermore, it is a good thing that the intonation is already good, if not close to being perfect. If there was a need for the first saddle to be moved closer to the neck, there might be a problem. There is already very little space left for it to move forward, as it’s almost touching the trem post. I also worry that the saddle is already scraping and bumping into the post whenever the trem goes for a dive. And again, all the copies in the store were set up like this.

The finish work on the body is consistent with the neck – impeccable, at least from the outside. Taking off the pickguard and covers reveals how it is a bit rough on the edges. It’s no big deal, but I do believe the workmanship along the control cavities is a sign of a builder’s level of attention to detail.

What I do find a big deal is that the routs weren’t precise. It’s fine for the stock pickguard assembly. But I hit a stone wall when I realized the fat Strat-configured assembly I was going to use didn’t fit. The bridge humbucker is a bit bulkier than usual, and its corners wouldn’t fit in the cavity. At first, I blamed the pickup’s size. But upon closer inspection, I realized that the bridge pickup rout on the body wasn’t straight. Otherwise, the assembly would have snugly fit. So, after a pang of frustration on my part, back in the stock electronics went. Should I find a different bridge pickup? Should I have the rout enlarged? Should I get a new body? This is a dilemma I did not expect to face.

I would like to clarify that I have nothing bad to say about the stock pickguard assembly, though. It’s a bunch of high quality components neatly put together. The Custom Shop Fat 50’s pickups aren’t bad sounding either. I certainly liked what I was hearing when I was testing all those Strats in the store. It just so happens that I have options on hand which I like better.

Despite its flaws, the Fender American Standard Stratocaster is a fine guitar. It’s not the best at anything in particular, mind you. In fact, I already have a list of things I will be doing with it to completely suit my tastes. But it does achieve what its name might suggest – become a measuring stick, a standard, for which other guitars can be held to.

Fender American Standard Stratocaster
Regular Local Retail Price: PHP74,950 (Yupangco/Perfect Pitch)

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aidan

The (water) birthing of Aidan

It’s been a week since my son, Aidan, was born. And it has been great. Paternity leave rocks! I get to watch my son all the time in his first days of life outside the womb. Friends and family have been happy for us. Officemates are gladly covering for me while I’m away. Even some of my students are being gracious, telling me to take my time addressing queries about their grades, even though they’re anxious to hear from me.

My boy, mere hours after birth

However, there is also an underlying thread of discussion that has been going since last Friday. Everyone keeps saying we made a gutsy call, opting for a water-birth. They also admitted being a bit surprised that I allowed it. I didn’t tell my dad about it, so when I texted him that my wife gave birth, his first question was where were we at, which likely translated to which hospital were we admitted to. My wife didn’t tell her parents either, knowing full well that it was not likely for them to approve. Even our midwife kept asking me if I was ok with all of this.

By no means am I already an expert on the matter. But I do know for sure that water birthing is not for everyone. I started that way. But what I did learn these past few months are points that may help those who might find themselves in the same spot as I was.

 

From what I saw, you need to have a number of things in place.

The first thing a couple would need is to educate themselves. Well, actually, I did a terrible job of this. Last year, I didn’t even know there was such a thing as water birthing. Of course, I was hesitant. But as the months passed by, as I remained ignorant, Vanni tirelessly did her research as she weighed all her options. Water birthing still ended up her first choice. So, there was a point where all I had was the fear of what I did not understand against her due diligence. So, it boiled down to me conceding and having faith that my wife knew what she was doing.

 

Second is the willpower to go through such a thing. Vanni didn’t want anaesthesia to be administered to her. She didn’t want to go through labor without me around. And most of all, she did not want to be cut open under any circumstance outside a life and death situation. She opted for this, despite knowing full well that things can get painful in the event of something going awry, no matter how likely or unlikely.

Third, the mother obviously has to be in good health. My wife took good care of herself throughout her pregnancy, watching what she ate and always staying active. Even at six months, she almost outlasted me during our walks around Singapore. One time, it was the baby himself who saved me from embarassment. My lower back was already acting up and I was ready to call time out when he did a little bit of kicking inside the womb, forcing my wife to sit down and take a long break just before I asked to for myself. That’s my boy — helping keep the old man’s dignity intact!

Most important, at least by my estimate, is the trust among everyone involved. Unlike in a hospital, this is going to be a personal and intimate matter. You can’t just have anybody there. It also doesn’t necessarily mean that family members are the best people to be around. The midwife herself wasn’t about to blindly take the job. She was going to think about it only after she got to know my wife better and intently studied her medical records. After all, providing home service to a family she didn’t know in a place she’s never been to? That’s a recipe for disaster for both parties, if you ask me. Lastly, as there was no way I’d be able to pull off being the sole assistant, we needed someone we were both close to and was willing and and able to stay calm during the birthing. We were lucky someone presented herself early on.

Everything went really smoothly. We only endured less than an hour’s worth of actual labor. In the aftermath, it was more about relief rather than euphoria for me. I can sit down, relax and smile as Vanni held Aidan in her arms immediately after birth. I didn’t have to worry about rushing to the hospital during Holy Week with my family in serious condition. I didn’t have to face my in-laws as I try to explain what happened to their daughter and why I allowed all of it. Everything went really smoothly and I will no longer have even a modicum of doubt if and when it happens again. Still, even with the complete success, the whole thing left all of us physically and mentally drained in the end.

This is how my wife wanted it and will probably want it in the future. My support for it will remain. It certainly makes for an interesting experience. But I’m not going to peg this as the best thing ever. As personal choices go, they will vary among different people. It’s totally understandable for couples to opt for a hospital suite with a full complement of doctors and nurses rather than an inflatable mini-pool at home with a midwife and volunteers who were clueless of what to do half the time. But keep the things I wrote here in mind if you want to consider going through the same thing. At the very least, I hope these give you an improved perspective on the whole matter.

 

My family owes so much to the midwife, Ate Evelyn (left) and Maya (second from left).

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usvisa

Visa Application: United States of America (2013)

I previously wrote about how I did not look forward to having my passport renewed. I did so, anyway, and much earlier than I expected. Here’s why.

I got scheduled for a trip to the US, but it fell within six months before my passport’s expiration. I might not be allowed to travel when I go to what is perhaps one of the things I looked forward to the least — falling in line to apply for a visa at the US Embassy in Manila.

I’ve already applied for other visas and would not hesitate to reapply given the need. But I’ve always thought it wouldn’t be a loss nor would I ever feel unfulfilled if I end up never setting foot anywhere in the US. (Un)fortunately, an good opportunity to do so arose. It was hard to pass up. So, yes, I had my passport renewed early just for this.

August 22 — The first stage of the process was strange. The online application consisted mainly of the DS-160 — easily the most exhaustive visa application form I’d ever seen so far (it’s worth seven pages when you print it). It took me a while to finish. The first dilemma came when I had to declare whether or not I had been to the US in the past. I’d make it easier for myself and say no, but that wouldn’t be true. I was barely a year old and hardly remember anything from that time, but my family lived in Indiana for a while when my dad was taking his PhD. I didn’t want to be accused of lying in case they actually still have my old visa on record. The problem was I had very little idea how long I stayed exactly. I had to ask my dad, who didn’t remember either. It was a good thing he didn’t throw my old passport away. I had to dig deep into the old documents in storage, but I found it. When I checked, the visa was so old it didn’t have the 10 digit number that is standard today. The DS160 did not accept the number, anyway. It felt like a waste of time, but I figure I’d just bring the old passport with me at the embassy, just in case.

My first US Visa.

My first US Visa.

With the DS-160 finally accomplished and confirmed, the next thing to do was pay for the processing fee. A hundred and sixty US Dollars is steep, but what choice do I have, no? I opted to pay online. I love BPI’s online banking, but payment does not register immediately in the embassy’s system. I was worried, as I was paying in the midst of a typhoon and there was an upcoming holiday. One banking day may as well be one week in reality.

What made this bad news was the set of appointment dates that were available to me. According to the system, the earliest date for an appointment was October 18. I had to fly on the 19th. I promptly told my colleagues they may have to travel without me. Still, I was advised to keep checking. While I felt like it was fine if I wasn’t going to be able to go, I did check regularly. It surprisingly paid off. By August 29, new appointment slots suddenly opened for September 5 and 6. I got myself signed up for the 6th at 6:30AM

September 6 — The drive from Los Baños to Manila was quick, as expected, being so early. I made it outside the premises and found a parking slot nearby across Roxas Boulevard at 6:00AM. By the parking lot and around the overpass, there were lots of vendors, selling pens and offering storage of electronic devices. Even USB flash drives weren’t allowed in the embassy. But I already knew that. I made sure my bag only contained my documents, a notebook and two pens. Everything else, I left in the car.

The lines were already long, by the time I joined it. It was thankfully still cool and it wasn’t raining. I can only imagine how much worse it is for those who have to endure both conditions later in the day. Fortunately for everyone, the queue moved at a quick pace. Soon enough, I was ushered inside the building. The queue was unsurprisingly long, filling a large area to capacity. But I have to commend the personnel at the embassy for their efficiency and ability to keep things in order.

The application itself is a three-stage process that involves getting a biometric scan, verifying your documents and the actual interview. The online application stage explicitly states that I do not bring any other additional documents that is not mentioned in their checklist. It even said not to print the DS-160. I did so, anyway (in typical Filipino segurista fashion). Needless to say, that was a waste of paper and printer ink.

It was during the verification step that I asked if my going to the US as a baby count. I showed the old passport to the person going over my stuff. I don’t remember getting a clear answer from her. She barely looked at it and told me it’s ok or something.

The final stage involved the interview conducted by Americans. As I waited, I couldn’t help but observe the row of windows manned by the interview officers. Each one handled interviews differently. Among those that I could see, there was a dour older guy, a no-nonsense guy that probably wasn’t that much older than me, and there was the affable lady that was all-smiles. I ended up in front of a no-nonsense guy.  The interview went something like this:

Officer: How are you today?
Me: A little anxious, to be honest…
Officer: What do you do?
Me: I teach at the University of the Philippines
Officer: What’ll you be going for? (I couldn’t hear him clearly.)
Me: … I’m sorry?
Officer: Where’ll you be going?
Me: Oh, I’ll be attending a conference in Las Vegas.
Officer: What’s it about?
Me: It’s a conference on e-Learning.
Officer: How long will you be there?
Me: Two or three days, then I’ll head to San Francisco for four days, if I can.
Officer: [Looks over my documents one last time, and then…] Ok, we’ll just send your passport back to you after a week or so… Good day.

That was quick…

I wrote down the times. I was led inside the embassy at 6:18AM. I got out at 8:07AM. By 8:30AM, I was enjoying a mug of coffee at a Coffee Bean & Tea Leaf shop across the street. The anxiety was gone.

I received my passport with a 10-year multiple entry B1/B2 US visa within five days. Everything eventually went as planned. It’s going to be a while before I will have to go back in there to have my visa renewed. But when that time comes, I don’t think I will be anywhere as apprehensive as I was during this first application. It wasn’t the easiest process I’ve ever experienced, but it sure wasn’t nearly as hard as I first imagined.

usvisa

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cleanlenses

A godsend of a repairman for photographers

Being into a number of hobbies can be a curse sometimes. For most people, myself included, the likelihood of doing extremely well in one of them can be quite low. But right now, the biggest problem entailing them is the amount of money one can spend because of these hobbies.

It was particularly bad for me, I think. Thankfully, I easily gave up on cars well before the real spending started. It would’ve been too much for a teacher on government salary to support. For the most part, I’ve already given up on being a computer enthusiast. I wouldn’t even know what I’ll do when my Nvidia Geforce GTX460 video card finally dies on me. Unfortunately, that still left guitars and photography.

I’ll be writing about the latter.

I had a lens cleaned for the very first time back in 2010. My Nikon 18-200 was growing a lot of fungus from the inside. I had no idea where to have it serviced. Eventually, I stumbled upon the Pinoy Photography forums. Someone named Mang Ady was starting to make a name through word of mouth over there. I admit to feeling anxious about entrusting a P33,000 lens to someone I’ll be meeting for the first time somewhere in the TriNoMa food court. But I felt I had little choice, so I took a leap of faith. So, I made the trip, met Ady Balce, the man and talked a bit. I found him soft-spoken and amiable, and felt comfortable with the whole thing at the end of the day. I met him again a week after, with my lens handed to me impeccably clean. So, I happily paid for the very reasonable service fee and went my own way.

One year and several trips after, the same lens got dirty again. But by this time, I heard that Nikon finally had an authorized service center in Manila, care of Columbia Digital Service Center (CDSC). Now, I wouldn’t have really minded going back to Mang Ady, but I was curious about the new service center. Being in SM Megamall, it would be easier for me to go to, and I could go there anytime I want (Mang Ady only meets up at Trinoma on Wednesday and Saturday afternoons). And I wanted to see the results of authorized servicing first hand. It felt appropriate, anyway. I was excitedly anticipating my very first trip to Europe and was willing to pay for the best service. That perceived best service ended up costing me P3,500. The technician assured me that the cleaning will be done in two weeks and I should expect a call or SMS from them by then. That cost nearly thrice as much with a waiting time twice as long as it would be with Mang Ady. But that was still ok with me. I waited two weeks and no word from CDSC. I had to follow up on them repeatedly at that stage with my flight to Holland looming over me. At this stage I was getting concerned and a little mad. Is this the vaunted Nikon service, overpriced and unable to keep their word regarding timetables?

I was eventually notified they were done with me lens by the third week or so. In the shop, I immediately inspected my lens. It didn’t look any cleaner than it would have with Mang Ady. It’s not a knock on CDSC’s quality of service per se. They were late, but the lens really was cleaned well. So, I didn’t leave the shop angry or anything. My lens made it in time for my trip to Europe, which is what was important. Still, I do not look forward to going back to them.

True enough, when it was time for this easily-dirtied lens to be cleaned again, there was no one else for me to consider. I sort of heard before that clients can send lens to him by courier, but I wasn’t sure. Besides, I thought it would be good to meet Mang Ady in person again. It wasn’t just the 18-200, but also my wife’s Nikon 18-105 too, which required servicing. So I did. I also told him about my experience with the service center in Megamall and he smiled. We agreed it would be more convenient for him to just send me back my lenses by courier and I pay him through his bank account when he’s done. Both lenses made it back to my office desk within five days and cost me P3,000 total, including shipping cost. Not bad at all, no?

Nope. Unless absolutely necessary, I’m never going back to CDSC. Ever. Not as long as I have a better option.

cleanlenses

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Copyright 2018 Al Francis D. Librero © All Rights Reserved.

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